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Frequently Asked
Questions – FAQ’s
Below are some of our frequently
asked questions. Please do not hesitate to contact
us by
phone or email should your questions not be answered below.
Where are you located?
We have three galleries that are conveniently located in Maryland. Here
are the addresses:
Liz Lind Editions - 410.956.9063
167 Mitchell’s Chance Road, Main Street Colony, Edgewater, MD 21307
West Annapolis Gallery - 410.295.6880
108 Annapolis Street, Annapolis, MD 21401
Liz Lind Editions - 410.213.9404
9748 Stephen Decatur Hwy, Unit 110 - Decatur Business Center, Ocean City, MD 21842
How do I place an order?
There are several ways to order. The best way is to stop by one of our galleries and
take a
look at our selection of work. But we do realize that some of you may
not be
able to do so.
That’s why we created this website, so that you can browse through the
collection and choose
the pieces that you like.
How do you use your website?
On our e-gallery, simply place your mouse over the thumbnails, (small pictures), and
a larger
image will appear in the center of the gallery.
For more information about a
picture, double click on the thumbnail
image and it will appear as a larger image in a
new window along with its name,
sizes and pricing information.
To purchase:
Double click on the "Add to Cart" button which will take you to
our Secure Shopping Cart.
Here, a list of the items that
you desire to purchase will appear.
Enter a numerical number for the quantity that you desire and click on the "Update Cart" button
to
update your order.
If you would like to continue shopping: Click the "Continue Shopping" button
and this
will save
your selection and take you back to where you left off. Then you can
continue
to browse our
online gallery.
If you’d like to complete your
purchase: Double click "Proceed to Checkout" button.
You
will be
taken to a Secure Billing Information page where you may pay by credit
card,
or log in to pay
quickly and securely with PayPal.
What are your payment options?
There are several payment options to choose from.
Option 1: Online Credit Card Order – The Fastest, Easiest and Most SECURE.
Your
credit card
is authorized Immediately and your order is processed right away.
Option 2: Order with credit card by Phone – See
our phone numbers listed above
and on our
Contact Us page. Pretty fast order processing, but not as fast as Option
1.
This
option is Still
VERY safe and secure.
Option 3: Order using a SECURE Pay Pal Account. This option is very safe and
secure. Just
log
in to your Pay Pal account, or quickly register for a new account if you don’t
already have one.
What is your email address?
webmaster@lizlindeditions.com
What happens to my personal information? What
do you do with it?
We abide by a Privacy Policy that states that we will not share, sell, or
distribute any personal or financial information that is collected on this
website with any outside
parties.
We will email special promotions or services to our customers,
but this is on a limited basis and will not be overused. We respect your privacy and will not use email
to
SPAM our customers.
You can opt-out of our mailing list at any time by emailing us at webmaster@lizlindeditions.com
Having customers who are Happy and Satisfied
is extremely important to us. We want you to
have a pleasurable experience on our website having the assurance that your
information is
extremely safe in our hands.
Do the pictures include framing?
No. Although we are fully equipped to do framing in the gallery, we
suggest that you
take the
prints to a quality frame shop in your area so that you can pick the frame
that
goes best with
your décor.
Once I order my piece, how long will it take for me to receive it?
Once you’ve placed your order we must gently prepare your piece for shipment. Our
desire is
to get your artwork to you as quickly as possible, but our main goal is to
maintain the quality
of our work. With this, time is needed.
Do you have overnight shipping? Yes
we do! But once again the piece must be
prepared for shipping. Once
this step has been
taken, we can send your piece to you
through expedited delivery.
Are shipping cost included?
No. Shipping cost may vary depending on what you are purchasing and
how you
would like your
item shipped. This information can be found in the shopping cart area
of the order form.
Do you ship pieces outside of the US?
Yes
Can I buy a piece and have it shipped to a different location?
You most certainly can!
Do you do commissioned artwork?
Yes I do!
Do the pieces come in various sizes?
Yes, once you double click on the pictures thumbnail, you will be taken to a large view
of the
image. To the right of the image will be the description of the picture, including
its
size.
What’s the difference between
an original and a giclee?
A giclee is a high quality, limited edition print (copy) of the original.
What does “limited editions” mean?
It means that only a small number of prints are produced off of the original. So
each
print is
one out of a limited number in that series. Once they are all sold,
no more are
created.
How do I know what number my piece is in the limited editions?
The series number will be indicated at the bottom of your print. For
instance it may
read 3/50,
which means that you have the 3rd print in a series of 50.
Our goal is to make this site as
simple as possible to navigate. If you have ANY problems
with our site, please contact our webmaster
(webmaster@lizlindeditions.com)
so that we can assist you. ~Thanks!
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